“MSN has stopped working” windows 7 | Washington
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to backup and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to backup and restore the registry in Windows
- Click Start, click Run
2. Type “regedit” and hit ok.
3. In the registry editor, navigate to:
4. Under “PerPassportSettings”, you may have multiple entries with numbers representing each live account you’ve logged in with. In each (or if you only have one), expand the numbered key and look for the string “UTL”. Delete the value within “UTL”.
After the UTL value has been cleared from each Passport, your Windows Live Messenger should open without crashing.If that does not help, you may post the issue at the Windows Live Solution Center.